%PDF-1.4 % 0000021388 00000 n TTEC Names Cloud CX Technology Innovator Sean Erickson as Global Head What You Bring to the Role. 0000006176 00000 n When it comes to your customers, only the best technology will do. We make it easy. TTEC Jobs: TTEC Careers | TTEC Jobs | Job Openings Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. When typing in this field, a list of search results will appear and be automatically updated as you type. About Us. Learn what we've learned from a resource Diluted share countfor the full year is estimated between 47.2 and 47.6 million. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000016806 00000 n Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. 0000105286 00000 n Vice President, Enterprise Systems and Business Partner Services TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream Guaranteed. February 27 2023 - 04:05PM. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Understand your customers on a deeperlevel. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. And that is a smart move. TTEC Announces Third Quarter 2022 Financial Results | TTEC Holdings, Inc. Omnichannel technology that delivers personal CX at scale. 0000006467 00000 n ttec - YouTube From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. TTEC Holdings announces Overland Park contact center, 450 jobs - Kansas TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. 0000125548 00000 n Get better at textingthem. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Forward-thinking companies view customer experience transformation as an investment in the future of their business. 0000121522 00000 n 0000031129 00000 n Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. 0000017236 00000 n 0000006368 00000 n Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. To learn more visit us athttps://www.ttec.com. Outsourced customer experience and technology When typing in this field, a list of search results will appear and be automatically updated as you type. 0000003710 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. How do I operate more efficiently with automation. %PDF-1.4 % Empower your frontline employees Learn more. 0000006260 00000 n Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. Clarabridge - Qualtrics Humanify(R) @Home. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Our industry specific CX solutions can help. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. About Us | Customer Experience Company - TTEC End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. Learn why we use cookies and how to manage your settings. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. 0000005907 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Reduce cost and improve CX with recommendations from your front-line employees. Subscribe to our free digital CX publication, the Customer Strategist. There is nothing worse than a dumb bot. 0000194335 00000 n 0000042702 00000 n _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy and reduce cost to serve. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . TTEC Digital hiring Director, Big Data Engineering - Remote Canada in Head of Product Architecture, TTEC Engage (US Remote) 0000040915 00000 n This site uses cookies and by using the site, you are consenting to this. Customer Service and Sales Representative - Work from Home in Canada "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . r\a W+v%J+aW] v%* and the CX expertise to enable your success. H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- TTEC Engage is a 60,000+ employee service company . Now, how cool is that? 0000194413 00000 n 0000010205 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. TTEC Announces Record Third Quarter 2021 Financial Results - PR Newswire Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. One that tells you what happened in the past. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 28 44 TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Fourth Quarter 2022. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Native CDP and native omnichannel together in one platform. Do Not Sell or Share My Personal Information. 0000121239 00000 n CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. )~&njp~~? TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. 0000028000 00000 n Director, Revenue Assurance (TTEC Digital) - Remote Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. 0000001176 00000 n It also provides tolling and transportation. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Nagha-hire ang TTEC ng Manager, Service Delivery - Visayas sa Cebu TTEC is proud to be an equal opportunity employer. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. READ THE CASE STUDY. TeleTech Holdings (TTEC) Declares $0.52 Dividend | Nasdaq Contact . Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. When it comes to your customers, only the best technology will do. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. 0000008011 00000 n Chief Technology Officer, TTEC Engage (Remote) Job in Boise, ID TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000001643 00000 n Reduce cost and improve CX with recommendations from your front-line employees. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). from 8 AM - 9 PM ET. TTEC Announces Acquisition of Serendebyte - PR Newswire 0000007344 00000 n hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z strategies for right now, Top customer service Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. And disconnected customer experiences create unhappy customers. Every channel, in sync, all the time. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . We help you connect your front end to your back end so all of your operations flow seamlessly. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. News Apr 16, 2021. base with new products and services 4. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. 0000006957 00000 n The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. TTEC Announces Record First Quarter 2021 Financial Results - PR Newswire Engage | TTEC EMEA
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