After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. You do not have to offer returns or refunds on your items either. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. After contacting the seller, it's up to you whether you want eBay to step in. A buyer insists the item was not as described in order to force a return. Disclaimer. However, we're here to help. If, after a few days, youre not happy with the sellers resolution, were here to help. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Buyers can always submit a return request, even if your returns policy says you don't accept returns. 01:47 PM. You won't be able to re-open the request once it's closed. Let the seller know how they can help resolve the problem. Youll hear from us within 48 hours. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. You can always report the buyer later for misusing the MBG. There are several ways you can send an item back to the seller. How to use your eBay earnings to purchase shipping labels. For more details, please see our Condition of returned items policy. With this selected, I am giving a clear eBay return policy. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Copyright 1995-2023 eBay Inc. All Rights Reserved. To the OP- the great thing is, you are selling items without much competition, apples to apples. Covers your purchase price plus original shipping on virtually all items. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. It shouldnt be like this, I know. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. When I have photographs of how I shipped my item, I will have those as proof. Adding these each time has saved me many times when buyers have tried to get me to accept a return. Returns cannot be closed at the request of a seller. The eBay Money Back Guarantee is not a product warranty. I pretty much do the same thing every time. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Refunds go back to your original payment method and are typically available within 3-5 business days. Purchase shipping insurance for your items Its well worth the money! This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Something went wrong. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Ebay sides with buyers in not as described claims. You believe that it was exactly as described. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Buyers abusing "not as described" to force refund - PayPal Community Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. The best option for you is to send a Return label, at your expense. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). If the return request is for Item not as described, I get them to let me know why they think it is not as described. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. You can also check the progress of your return request at any time. - edited Depending on your return policy, this may or may not include the original shipping cost. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Most sellers refund as soon as they get the item back. Offering a return of an item is always my last resort and honestly it is very rare. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Offer customers 30 day refund policy because EBay is always going to side with customers. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Report the buyer when you issue the refund through the eBay returns flow I will fight for them to cover my packages. See details. eBay Business Equipment Purchase Protection. Do not refund until your item is back to you. 01-08-2020 Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. View cart for details. Youll receive the return shipping label credit on your monthly invoice. 3. eBay will review your case and get back to you within 48 hours. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Accept the return:The buyer will send the item back to you for a full refund. The carrier will then go and pick up the damaged item and do its own investigation of the damage. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Once you've accepted a return, the buyer should send the item back to you as soon as possible. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. naM fo elsI. Examples of alternative shipping arrangements. No. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If youre a reseller in 2023, you can find deals on items in many places. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Do you have to accept returns to sell on eBay? If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. The condition of the returned item is important, so repack it carefully. Make sure you know what you can ship and what you cant to avoid delays and fines. Do I need to pay extra for the eBay Money Back Guarantee? You can chat with other sellers about anything to do with running a business on eBay. Tip When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. International shipment of items may be subject to customs processing and additional charges. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. My second reason for taking photographs of the items I ship? You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Do not give a refund without getting the item back! I first got into buying and selling items when I was 16 years old, and have been hooked ever since. I have learned that none of my items are shipped without insurance. Another measure to cover yourself in the rare instance you get a return request. SelectExamples of alternative shipping arrangements below for more information. The criteria for Top Rated Seller is here: Top Rated Seller Program. If you dont ship the item back by that date, we may close your request and you will not receive a refund. More shipping tips from your fellow sellers! When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value.
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