From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. - edited 15h33. I know that I haven't received most of the emails sent from btinternet.com addresses at all. 26-08-2021 . Our Gmail accounts work on all our devices. It might be worth changing your SMTP port to see if that helps. RobbieMac. on None of the posts I have seen are the same as my problem however. This site contains user submitted content, comments and opinions and is for informational purposes At my age, I just don't have the energy to set up a new email address and tell everyone.'. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Are there really just two of us having this problem? Please check your email settings. They forecast a response within 72 hours. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. (The fix did not work until I had quit Mail and relaunched it. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. on It's good (???) Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Go back to: Email help. I cannot find an obvious way of asking bt about this! 09-07-2019 This morning I clicked on the email icon on my phone and was again asked to login. Announcements, Guides & Community Updates. This isn't just a small delay. 15h22, on btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. It's reassuring not to be alone. Copyright 1995-2023 eBay Inc. All Rights Reserved. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Policies vary between broadband providers. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. You should however check that your email clients are using the correct settings as per this link. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 19-12-2022 20h13. @stevebrass Thanks, but same result as before. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Although port 587 will usually work, port 465 is the recommended port. That is because he has a Virgin Media email address, which would be deleted if he switched away. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". on Switching email address if you have never done so before can feel like a daunting task. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. I can take the same message and copy it into gmail and send from there and it gets through with no problem. We'll need to look into this and we'll get back to you next week. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". You can send and receive messages, but not actively manage the account. Something went wrong. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sending or receiving email. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Sending or receiving email | BT Help omissions and conduct of any third parties in connection with or related to your use of the site. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. 15h04. Have you had the chance to try the steps in the article below? Tried on various devices with same result. The worrying thing is I don't know how many other emails I'm not receiving. Has anyone else encountered this and found a solution ? Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. For additional information, see the Global Shipping Program. Hopefully, we can get this resolved quickly. Go through and update your details for each one with your new email address. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. 16h05. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. mingoslkd, call There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. I changed "Authentication" to "Password" and clicked on "Save". This amount is subject to change until you make payment. Thank you for your follow up. Refunds. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. 14-07-2019 BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. A workaround would be to use another SMTP - for example gmail if you have a google account. 09-07-2019 Emails being blocked which we send to btinternet.c - BT Community on Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 2 users liked/thanked this post: Last week I phones an advisor with a somewhat similar response. 14-07-2019 I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. What do I have to change to make my emails send? Why? 'I have always used the same email address,' says Dave, 79, from Cambridge. 10h38 Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Has anyone experienced this problem. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. 26-08-2021 If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. About 4 days letter I get a reply saying the message could not be delivered. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. 13-07-2019 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. on 15h24. 26-08-2021 The problem usually resolves its self in a day or two. 19h37 Though any rejection on our side should be returned back to the sender as a bounce. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. We do not allow any commercial relationship to affect our editorial independence. What does this mean? I can send & receive the bt emails using the Samsung mail app. Thank you anyway. 13h37, on We shall never know, but fingers are firmly crossed that the service will return to normal. 23-04-2021 Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Examination of the message heads of the delayed emails might be informative. Do other emails they send get to where they need to go? Also, the web interface seems to be working just fine. This is a BT residential customer to customer forum. . I've got a "failed delivery message". What can we help with? I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. by Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Rachel Rickard Straus, Financial Mail On Sunday I have the exact same problem. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 26-08-2021 BT allows former customers to access a basic form of their email account for free. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. If not, how do we get a moderator involved? Thanks 19-12-2022 By posting your comment you agree to the house rules, The comments below have not been moderated, By Go back to . Emails to btinternet are blocked - how can we fix this? - BT Broadband Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. on - We do not send parcels to PO BOX addresses. 14h56, on Announcements, Guides & Community Updates. 14h17, on In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. PaddyB. for DISH Protect Silver unless you call to cancel. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Many customers find the BT community forum is a great way of getting help. However, give yourself enough time to smoothly switch over and you may find it is worth your while. 18h40. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Does anyone have any other suggestions please?? Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. So hardly time for a timeout to have occurred. 9h25 That helps us fund This Is Money, and keep it free to use. They must realise that they have a dreadful name. on Surface mail is also available; please e-mail us for . 13h52. Townman, Gandalf. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. 15h31. My BT email is not working - Apple Community 26-08-2021 on 14-07-2019 I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. A forum where Apple customers help each other with their products. By Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. If I go into iCloud web page, then I can send and receive as normal. 26-08-2021 You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Last Thursday, I stopped receiving email from my @btinternet.com account. 14h00, on What does this mean? As soon as I removed that link all was well again. Google Groups emails from BT & Earthlink addresses not getting So it seems to be something between Android and BT Mail. 23-04-2021 Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Just one other thing that might be relevant. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). BT internet email problem Hi. I expect that they are simply burying their heads in the sand and do not look at all. If that doesn't fix the problem, see the next section. We repeated the test and the same thing happened. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Having the same problem myself today - unable to send emails from my @btinternet.com account. 23-04-2021 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. to know I'm not alone. I have a group of 14 people set up under Outlook 365. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". It's very annoying and slightly weird. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Will post any update that I get. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Email: timforrester@btinternet.com. This started suddenly about 5 or 6 weeks ago. Many have had the same address since they first went online many years ago. I have a group of 14 people set up under Outlook 365. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Contact Us - Customer Support | DISH It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. I can't send emails from my btinternet account on my iPhone It is they that should investigate why other email providers don't have this problem. The other two people that are having the same problem are using Samsungs, but haven't said which model. Then power on the phone and iPad and tell me if it still has the problem. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). 'All of my contacts have it. BT Mail | @btinternet.com | Cannot send mail - BT Broadband By coincidence(? This will work as long as your old email account is still active. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 16:52 EST 04 Mar 2023 If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Anyone else experiencing the same issues? But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Email headers can be found by looking at the email item's properties. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Unable to send mails to btinternet addresses - Plusnet So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. BT L1 agent wasn't able to resolve and it has been passed to their email support team. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. I also feel slightly better I am not alone. 3) Import all of your contacts from your old account to your new one. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. If you click on them we may earn a small commission. Surely other services would similarly suffer. Apple disclaims any and all liability for the acts, 14-07-2019 If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. on The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Looking through previous posts I see this has been a regular problem. on A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. 17h25. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Incoming mail works, but unable to send anything. Anyone else experienced this and got any suggestions on how to proceed? I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device.
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